• 196 Cumberland Road

  • Cedar Bluff, VA 24609

  • Telephone: (276) 964-6702

  • Fax: (276) 964-0265

  • TDD: (800) 347-4939

  • Crisis After Hours: (800) 286-0586

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Important Message Below



A Statement from the Executive Director Regarding COVID-19 (Coronavirus)


Changes in Provision of Services


(Changes effective March 30, 2020)



As I’m sure you’re aware, information is flowing daily regarding the Coronavirus (COVID-19). This information can be overwhelming at times, and the emotions related to this pandemic can become heightened. We want you to know that Cumberland Mountain Community Services Board’s mission remains the same; to provide quality care to you, our community. The individuals we serve, and our staff, are our number one priority, and we will continue our services to the best of our abilities during this pandemic.


CMCSB is following CDC, Virginia Health Department, and other regulations regarding precautionary measures needed to ensure the health and safety of our staff and the individuals we serve. Although we are an essential healthcare provider and will continue to provide services, we must now make substantial changes in the way we do business. Our decisions are based on guidance from the CDC and the recent guidelines issued by Governor Northam.


Limiting face-to-face contact


Avoiding face-to-face contact is the best way to avoid exposing anyone to the coronavirus. Beginning March 30, 2020, we will be limiting as much face-to-face contact as possible. We know that we can continue to deliver a quality service over the phone or, in some situations, via two-way communication, such as an audio/visual system.


Case management services, assessment services, outpatient therapy services, and most medication services will be provided by phone. If you currently receive one of these services, your case manager/therapist/doctor/nurse will be in touch with you. If you are requesting to begin services, you may call our office (276-964-6702) and you will be given an appointment to complete your initial assessment by phone.


Day programs (Providence House, Our House, Clinch Mountain House and ID/DD Day Support) will not be open to provide services to those who live in the community. If you have been attending a day program, staff may have already contacted you or will be contacting you by phone. We encourage you to stay home in order to protect yourself from exposure to the coronavirus. If you need to go out into the community, please talk with the staff from the day program or your case manager to see if there is a way that we might help you get what you need.


Mental Health Skills-Building services will not be providing services in the individual’s home or in the community. If you are receiving this service, staff will be in touch with you by phone.


Infant Intervention services will be provided by phone. Staff will be in touch with all families receiving this service.


Children’s Therapeutic Day Treatment/Crisis Stabilization will be provided via phone as much as possible. Crisis Stabilization may be provided face-to-face as assessed on a case by case situation. If your child is currently receiving either of these services, staff will be in touch with you by phone. If you would like to request this service, please call 276-964-6702 and ask for the children’s triage staff.


Crisis services for pre-admission screening for hospitalization will be provided over an audio/visual system or two-way communication device whenever possible. If you or someone you know requires this service, please call our crisis number at 800-286-0586 .


Times when face-to-face contact cannot be avoided


Some services, by the very nature of the service, cannot be provided without face-to-face contact. In delivering these services, we will take every precaution to lessen chance of exposure to the coronavirus. There may be an extreme circumstance within any of the services listed under “Limiting face-to-face contact” when the staff feels that it is necessary, for the individual’s health and well-being, to allow a face-to-face contact. Again, if this should occur, all precautions will be observed to keep everyone safe and healthy.


ID/DD group homes will continue in full operation. All community outings will cease and face-to-face visitation from family and friends will not be permitted; however, contact via telephone and audio/visual or two-way communication systems will be allowed. Precautions will be observed by all staff who provide group home services.


ID/DD in-home services will continue in full operation. Community outings will be limited to necessary medical appointments. Staff and families will be observing all precautions to lessen any chance of exposure to the coronavirus.


Medication Assisted Treatment and Medication services requiring injections will require a nurse to continue with face-to-face contact with individuals receiving these services. Precautions will be taken to protect all individuals. Individuals who receive these services will only come in contact with the nurse and no other individuals receiving the service or other staff. If you are receiving this service, the nurse will be in contact with you to give further instructions.


The Laurels will remain operational, having 8 beds available for individuals needing detox services or mental health crisis stabilization. All individuals seeking admission will be screened for symptoms of coronavirus or any other serious medical condition prior to entering the building. Face-to-face visitation to this program will not be permitted at this time.


Please take care of yourself. If you are not feeling well, or feel you have been exposed to COVID-19, please consult with your PCP, local health department or hospital. Please call them prior to visiting their office as they may ask you to remain home instead of coming in to the doctor’s office.


Should you need to contact us, you may access our main office number at 276-964-6702. Should you need access to crisis services after hours, please contact us at 800-286-0586.


We also encourage everyone to follow the precautionary guidelines that have been shared by the Virginia Department of Health and the CDC.



The uncertainty surrounding COVID-19 can be unsettling. This can be even more difficult for individuals with behavioral health treatment needs or for those with developmental disabilities. We would encourage you to visit reputable websites for resources related to this issue. Resources include those describing precautionary measures, hygiene practices, food safety, ways to lessen anxiety, coping mechanisms and the like.


Although our offices will not be open to the general public as of March 30, 2020, staff will continue to be present and work from their assigned location. Please take care of yourself, wash your hands, cough into a tissue or your sleeve, and stay home if you are ill. Again, you are our number one priority. We will continue to be here for support!


Stay healthy!


Mary F. Cole




As one of 40 Community Service Boards in Virginia, we offer a comprehensive array of services in child and family, intellectual disability, mental health, and substance abuse. We are located in Southwestern Virginia, about equidistant between Roanoke, Virginia and Knoxville, Tennessee. Our service area consists of Buchanan, Russell, and Tazewell Counties (approximately 1500 square miles) with a population of more than 100,000.

CMCSB is a very progressive and innovative agency operating more than twenty locations within the three counties. We also are one of the largest employers in Southwestern Virginia, with approximately 480 full-time and part-time staff, including employment of individuals receiving services.

Many of our programs have received local, regional, state, and national recognition for innovation. We have also received attention for our leadership in regional efforts in coordination with other Community Services Boards, area agencies on aging, public health departments, and local school systems.

Our programs impact newborn infants to the elderly, and involves individuals with every possible mental health, substance abuse or intellectual disability diagnosis. Our Prevention Programs highlight creative approaches with the youth of our area.











Looking for a Rewarding Career Opportunity?


We are currently accepting applications for various positions within our organization. CMCSB complies with all aspects of the Equal Opportunity Employment Commission (EEOC) regulations. CMCSB also maintains a drug-free workplace. Interested applicants may apply online by clicking the link below.